LifeVac FREE replacement

Regulation on the free replacement of the LifeVac device following emergency use

1. Purpose and scope

This regulation governs the conditions under which Nuvolina SRL (“the company”) shall provide, free of charge, a replacement LifeVac device (“the device”) following its use in a bona fide emergency involving airway obstruction.

2. Eligibility criteria

1. The replacement shall be granted exclusively in cases where the device has been used in a genuine medical emergency to relieve a suspected or confirmed choking incident.
2. The device should have been purchased from Nuvolina SRL, either through one of its official websites or via an authorized marketplace (e.g. eMAG, etc.). Proof of purchase can be provided through a fiscal invoice, by submitting the device's serial number (printed on the box), or by supplying the buyer's details to be checked against our device sales database.
3. The device must not have been used for training, testing, demonstration, or any purpose other than an actual emergency.
   Exception: Minor personal training or self-familiarization (such as testing the fit of the mask or reviewing how the device is operated without full activation) is permitted and does not disqualify the device from eligibility for free replacement, provided the device remained intact and fully functional at the time of the emergency.
4. The free replacement program applies when the device is used in a private, household, small business, or public institution context (such as schools or care homes). However, the program does not apply when the device is used by entities or personnel whose primary role includes regular emergency response, such as emergency medical services, police forces, fire departments, hospitals, or similar professional responders.
   For such entities, dedicated service agreements or contracts may be concluded with Nuvolina SRL to provide tailored replacement coverage under specific terms and conditions.

3. Reporting obligations

1. To be eligible for a free replacement, the user (or their legal representative) must complete and submit the saved life report form within thirty (30) calendar days from the date of the incident.
2. The saved life report will include:
   • the date, time, and location of the incident;
   • a factual description of the circumstances surrounding the choking event;
   • the approximate age of the individual assisted and the outcome of the intervention;
   • any other information reasonably requested by the company.
3. The company reserves the right to request additional information or documentation necessary to verify the incident.

4. Return of the used device

1. The original device used in the emergency must be returned to the company for quality control and post-market surveillance purposes.
2. Return shipment costs shall be borne by the customer. The company shall bear the cost of shipping the replacement device.

5. Limitations

1. One (1) free replacement device shall be issued per verified incident.
2. The company reserves the right to deny a replacement request if:
   • the saved life report is submitted outside the specified time limit;
   • the information provided is false, misleading, or incomplete;
   • the device was used for non-emergency purposes;
   • the usage context does not meet the criteria outlined in section 2.

6. Contact information and procedure

To initiate the replacement process, please contact:

Nuvolina SRL
Email: contact@6minute.ro
Phone: +40765982740

The company will provide instructions for returning the used device and submitting the saved life report form.

7. Final provisions

This regulation is subject to change without prior notice. The most recent version shall apply to all requests submitted on or after its effective date.

Last update: July 1, 2025